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F.A.Q.'s
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Biggest Mistakes to avoid when ordering formal wear
Bulk order discounts
Will the prices on Flower Girl Dresses change?
Do you have Dress Fabric Swatches
I would like my order FAST, can you help me?
How long does a Flower Girl Dress Take to Ship out if it is a Custom Order?
When picking out your Flower Girl Dress!
How often do you get new items in?
How do I know my childs size?
Can you walk me through exchanging my item for another!
Are Returns Accepted?
Live Customer Service!
Q: Biggest Mistakes to avoid when ordering formal wear
What are some of the biggest mistakes people make when ordering online?
A:
1)When ordering flower girl dresses or JR. Bridesmaid dresses keep in mind that you need to order your entire bridal party dresses at the same time. This will help avoid color mismatches in the dye lots. If you order a red flower girl dress one week and then the other person orders the other red flower girl dress the following week, not only will ship times vary - BUT SO COULD THE RED COLOR!
2) Also, if you have another manufacturer you are using for your bridal gown or bridesmaids, keep in mind their colors will vary from our manufacturers. Its important to make sure all your colors blend nicely ahead of time. Sometimes viewing a simple swatch isnt enough, you may want to visit your local boutique for further assistance.
3) Many times over, people size their kids based on what they where everyday. If you recall formal wear is never right off the rack and that is why measurements are so crucial.
Q: Bulk order discounts
Can I get a discount if I order multiple items.
A:
Yes, we do offer a 10% discunt when you purchase 8 or more dresses/suits. We are unable to offer anything more than that at this time as our manufacturers do not lower the pricing on their ends.
Q: Will the prices on Flower Girl Dresses change?
Will the prices on Flower Girl Dresses change?
A:
We usually feature a flower girl dress each month by purchasing a large volume of them and then creating a fantastic price for our customers. When we do this, the dresses usually sell out quite fast. We can not guarantee the prices for future purchases so, it is best to book your flower girl dress as soon as your ready.
Q: Do you have Dress Fabric Swatches
Do you have Dress Fabric Swatches?
A:
We currently offer flower girl swatches for $8 on the following collections:
The Ladybug Collection
Dimples Apparel
US Angels
Eden
Forever Yours
Jessica Lynn
*We do not carry swatches on Tip Top Kids or Sweetie Pie.
Please note colors vary by manufacturer.
Q: I would like my order FAST, can you help me?
Can I get my order faster?
A:
Please give us a call and let us know your situation so we can best advise you. Please note that if you wait to order until a later date or even the next day, availability may have changed.
Q: How long does a Flower Girl Dress Take to Ship out if it is a Custom Order?
I noticed that some of your Flower Girl Dresses state that they are custom ordered? What does that mean and what is the shipping time on them?
A:
Some of our gowns, we order direct on your behalf. That is why we have such great prices on our gowns and can offer them wholesale to the public. The gowns we don't have in stock, we simply place the order and have them shipped to you. Normally the dresses leave the manufacturer within 2 weeks. Sometimes if they are under production, it can take between 6- 14 weeks. When you checkout, please give us your "Event Date", that way we can ensure your dresses arrive in plenty of time!
The shipping time frames listed on each dress or manufacturer pages are based on average turn around times. We simply are unable to guarantee turn around times.
Q: When picking out your Flower Girl Dress!
Dress Tips:
A:
***Most small flower girls have a hard time wearing floor length gowns so, select a style that would be age appropriate. T-Length or 3/4 length dresses are the best since they don't fall or trip as easily.
***A Jr. Bridesmaid or an older child can wear more fitted styles and manage fine in floor length gowns.
***At your reception serve your flower girls sprite or white grape juice, to minimize stains.
***It is also wise to get a dress that is slightly bigger than the child and have it adjusted the week prior. Having a dress that is too tight can make your child cranky.
***Consider the weather the day of the event! If it is cooler, you may want to consider a wrap or poncho (we carry both).
***Assign a bridesmaid to each of your flower girls to ensure that they have an extra set of hands!
***Consider doing a children's themed table at your reception. Each setting can have colors, books, and age appropriate activites. You can also create a special purse for each flower girl packed with small snacks and a bottle water.
***Don't dress the flower girl until right before the ceremony or pictures.
Q: How often do you get new items in?
HOW OFTEN DO YOU GET NEW ITEMS IN?
A:
Believe it or not, we are a high volume boutique so, our inventory does fluctuate often. We get various lines in throughout the year and the best way to know whats next is to take a peak at our online calendar! We can keep the public posted as to what is next. You may also want to subscribe to our free email newsletter.
Q: How do I know my childs size?
HOW DO I KNOW MY CHILDS SIZE?
A:
We have posted size charts for our formal and christening lines, to help ensure the correct sizing. We always tell our clients to order something slightly larger since it can be fitted just for them. Having a uncomfortable flower girl or ring bearer can create the wedding blue's. It's important to have their clothing fit them nice and confortably. We will gladly help guide you in selecting your size, however we can not guarantee sizing over the phone or internet since we do not get to measure your child personally.
Size charts on the bottom of the website in the navigation bar.
Q: Can you walk me through exchanging my item for another!
I would like to exchange an item, how?
A:
We have worked hard to place an exchange system in place, to create a smooth an easy system for everyone. Should you need another size or would like to do an exchange on any of the items please contact Jennifer within 48 hours of recieving the items at jennifer@sosweetboutique.com. We will then issue you an RA number and the item must be recieved back to us within 10 days total of receiveing the goods. Please note that the items must be shipped back with all tags in tact, original packaging along with the packing slip (RA number written on packing slip & on the outside of the package). Once the items have been returned to us, we will then notifiy you of your instore credit (all shipping is non refundable).
If you order items during a free shipping promotion, the shipping cost will be incurred should you return or exchange the item.
It is recommended that you place a brand new order with us if you are selecting a new size or exchange. We can't guarantee that the size or item would be instock by the time we processed your exchange. That way the new item gets shipped out to you promptly. So, after you speak to someone and obtain your RA number, it is best to place a new order immediatly.
Just provide a note in the comment box at checkout with your exchange RA number so, it is on file that you selected those items in lieu. You will be charged for your new order, but once the exchange is back in our hands within 10 days, we will then issue you a credit (without incurring the restock fee).
Please note that any items that are custom made or marked down, all sales final.
Q: Are Returns Accepted?
What do I do if I want to return an item?
A:
RETURNS:
Please check orders immediately and report any errors within two working days.
Returns must be made within 10 days from the date you received the order. If you need to return your merchandise for any reason, please ship it back and we will be happy to exchange it or issue a credit. Please review our return policy posted to see what items are elgible for returns. All items must be unused, unwashed, in original condition and packaging. An Return Authorize number must be given. Please email jennifer@sosweetboutique.com with your order number, and the date the item was recieved. We will then promptly issue you your return number.
Send all returns to:
So Sweet Boutique
66 West Broadway St
Oviedo, FL 32765
We cannot refund your original shipping charges. The returned merchandise will be credited to your credit card.
Q: Live Customer Service!
I am nervous about ordering online, that I may order something wrong! I am also wondering about the security issues with ordering online, can you help!
A:
So Sweet Boutique has been in business since 2004 we understand customer care is everything! We will have a member of our customer service team help you via telephone Monday - Saturday from 9:00 AM - 4:00 PM Eastern Time. You can contact the store via email sales@sosweetboutique.com or by telephone at (407) 977-1552.
Our website has been built with a SSL locked security system to ensure taking payment over the internet safely. We don't mind call in orders either! Just have everything written down prior to calling, and let us know you would like to place an order over the telephone.
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